FAQ

Frequently asked questions

Delivery, payment, seeds and growing — the questions our customer service team is asked most.

01 Ordering & delivery

How long does delivery take?

Orders placed before 3pm on a working day are dispatched the same day. In Bangkok we offer same-day delivery; everywhere else in Thailand parcels typically arrive within 1–3 business days.

Is the packaging discreet?

Yes. Nothing on the outside of the parcel identifies the sender or what is inside.

Can I change or cancel my order?

Yes, while the order has not yet been dispatched — message us with your order number as soon as possible. Orders placed before 3pm on a working day are dispatched the same day, so the window is short.

Can I track my order?

Yes — you will receive tracking details once your parcel has been handed to the courier.

02 Payment

Which payment methods do you accept?

Cash on delivery, credit and debit cards, PromptPay and mobile banking.

How does cash on delivery work?

You pay the courier in cash when the parcel arrives. Nothing is charged when you place the order.

Are prices shown including tax?

Yes. All prices are in Thai baht and include tax, so the total at checkout is what you pay.

Are card payments secure?

Card details are entered on a form hosted by our payment provider, Omise, and never pass through this website.

03 Seeds & growing

What is the difference between feminised and autoflower seeds?

Feminised seeds produce female plants and flower when you change the light schedule, so you control the timing. Autoflowers start flowering on their own after a few weeks, which makes them faster and simpler but less controllable.

Which seeds suit the Thai climate?

Autoflowers and fast-flowering varieties cope best with heat and humidity outdoors. Our indoor and outdoor category pages list the varieties selected for each.

How should I store my seeds?

Cool, dark and dry, in a sealed container. Stored well, seeds stay viable for years.

Do you sell CBD-rich seeds?

Yes. Our CBD varieties are bred for high CBD with THC kept low. They are listed together under CBD Seeds.

04 Buying in person & wholesale

Does Dutch Passion have a shop in Bangkok?

Not one you can visit. Dutch Passion Thailand sells seeds online here and in person through independent dispensaries across Bangkok, Phuket and Krabi — the resellers page has the current list. We have no counter or showroom of our own, so any address or phone number listed elsewhere as a Dutch Passion shop is not current.

Can I buy in person?

Yes, though not from us directly — we have no shop of our own. Dutch Passion seeds are stocked by independent dispensaries across Bangkok, in Phuket and in Krabi. See the resellers page for the current list.

Do you supply GACP documentation?

Yes. Licensed growers who need Good Agricultural and Collection Practices paperwork should tell us what their licence or auditor requires when ordering, so we can prepare it alongside the shipment.

What GACP is, and what Thai law requires →

Do you sell wholesale or supply dispensaries?

Get in touch through the contact page with details of your business and we will put you in contact with the right person.

Which languages can I write in?

Thai and English are spoken by our team. Other languages go through translation software, so short sentences and clear punctuation help.

Still need help?

Our customer service team replies within 24 hours on working days.

Contact us